Rents management overview

Rent is the largest source of income for almost all social housing organisations. Social landlords are therefore well aware of the importance of maximising the collection of rent at the lowest cost, driving significant improvements in practice and process. The effectiveness in recovering housing debts also has a major impact on the ongoing service provision to tenants and on the sustainability of tenancies as a whole. The Rents module within Civica Cx Housing controls the management of tenancies, rent accounts, charges and payments, whilst also facilitating the recording of housing benefit, supporting people and other entitlements. The underpinning rent review cycle aligns fully to statutory obligations for rent setting and allows housing organisations to mirror their preferred approach to calculating rent charges. Arrears recovery policies can also be defined on the system and scheduled to automatically generate recommendations for action. The management of voids - asset stock with no occupying tenants - allows automation of the void process and seamless integration with rents, waiting lists and repairs functionality. Determining the financial impact of a void episode is recognised as a critical reporting metric; hence the individual rent charges and underlying components equating to the lost revenue can be linked to the asset and levied throughout the void period.

Separate help articles have been created for each key aspect of rents management, including:

• Rents configuration management overview
• Rents agreement management overview
• Rents account maintenance overview
• Rents arrears management overview
• Target rents review management overview
• Rents charge review management overview
• Rents setting management overview