Support provision cost management overview

It is widely recognised that any increased investment in tenancy support services is directly proportional to the reduction in costs incurred by the housing organisation as a result of failed tenancies. Indeed, the overall cost to support an individual service user is significantly less than bearing the financial implications should their tenancy be terminated. A tenancy support scheme provides an essential gateway path to specialist knowledge that will enable people who need assistance to continue to live independently, and to address underlying problems such as bad debt, solvent abuse, mental disorders, alcohol dependency, and the like, and which would otherwise compromise their chances of tenancy sustainment. In the long term, this holistic approach to tenant welfare has been shown to reduce the level of rent arrears, instances of property abandonment and high void costs. Such a service is also seen as the logical access point for obtaining key life skills needed to facilitate a smooth transition towards independent living. When calculating the financial commitment of providing a tenancy support service, the individual costs incurred during the progression of a specific case - Specialist Consultation Services, Staff Awareness Training, Satellite Surgery Travel Expenses, etc. - can all be recorded as discrete entries, with the cumulative total being automatically updated as further costs are added.

Civica Cx Housing facilitates the recording and tracking of all such costs against each individual support provision case.

Separate help articles have been created for each key aspect of support provision cost management, including:

• To add an incurred cost to a support provision case
• To view the costs incurred within a support provision case
• To remove an incurred cost from a support provision case