To analyse the alert review history of a linked entity

The procedure to analyse the alert review history of a linked entity is as follows:

1. Navigate to Quick Menu > System > Configuration > Alerts. The Alert Details window is displayed.
2. Expand an alert type heading and linked entity before selecting an associated alert from the alphabetical list, or type its name into the Search Alert field. By default the list is filtered to show Current alerts. An alternative filter can be applied using the Select view drop-down field: Expired, Future or All combinations 1.
3. Click on View Entities. The View Entities tab is activated, revealing all records linked to the alert in the Entities summary table, categorised using the Entity type column: Asset, Contact or Contact Group.
4. Highlight the row matching an entity against which an alert review outcome has been recorded.
5. Click on View History. The View History window is displayed, revealing a list of all alert reviews conducted in relation to the selected entity, as displayed in the summary table 1. Certain fields are worthy of special note and are captured in the table below 2.
6. Click on Close.

Tip

1 By default, all reviews are displayed in chronological order, by due date; to aid in identification and analysis, rows can be reordered by clicking on any of the available headings.

Note

1 The Search Alert field will match against any element of the alert description.

2 A subset of fields are visible by default; additional fields can be revealed or hidden via the Menu option.

See related topics...

Alerts management overview

To update the outcome of an alert review cycle