To remove an attachment from a contact group

The procedure to remove an attachment from a contact group is as follows:

1. Using the Advanced search spy-glass (), select Contact Group as the Search for and Search by category, and enter the Group name as the search criteria 1.
2. With the Results tab in current focus, double-click on the row containing the exact record match, or return to the Criteria tab and refine the search filters. The Contact Group Summary window is displayed.
3. Navigate to Menu > Attachments. The Attachments window is displayed, revealing a list of all files linked to the contact group in the Attachments summary table.
4. Highlight the specific row matching the attachment to be removed; file images are displayed to aid in the verification of the intended selection.
5. Click on Remove Attachment 2. The end user is asked to affirm deletion of the file before the entry is removed from the Attachments summary table 3.

Note

1 Additional search criteria may need to be employed (e.g. address, post code, group type) to ensure that the correct contact group is returned; an alternative Search by category of Contact may be selected to extend the available search fields.

2 Only the linked copy or web address reference of the attached file is removed; the source document, image, video or audio clip is preserved in its original location.

3 Any file attachment deleted in error can simply be re-added.

See related topics...

Contact groups maintenance overview

To add an attachment to a contact group

To modify the details of a linked attachment within a contact group

Using the search facility