To review the action status of rent arrears accounts

The procedure to review the action status of rent arrears accounts is as follows:

Navigate to Home (), if not already active. The default Home tiles are displayed.
Click on Arrears Accounts 1. The Review Arrears Accounts window is displayed.
Click on Process Actions (if not already selected). The Process Actions tab is activated, revealing a list of all arrears actions that await processing in the Process Suggested Action summary table 2. Certain fields are worthy of special note and are captured in the table below.
To validate the suggested arrears action for an account, double-click on the desired row. The Account Details window is displayed.
Click on Summary, Projected Balance, Actions, Arrangements, Action History , etc. to compile background information on the payment stability and history of the account.
Click on Close.

Note

1 The default Home tiles are configured at user account level.

2 Only those accounts that have been assigned to the end user will be displayed i.e. those linked to the same functional unit. Where functional units have not been employed, all accounts will be displayed.

Field	Description
Name	The name of the account holder.
Address	The registered address of the account holder.
Suggested Action	The current suggested action for the account, based on the assigned arrears policy.
Date	The date on which the action was suggested.
Policy Balance	The outstanding balance on the property at the time the action was suggested.
Current Balance	The current outstanding balance on the property, taking account of any subsequent transactions processed after the action was suggested.
Total Charges	The total value of all charges linked to the account.
No. Periods	The number of completed periods during which the account has been in arrears.
Last Action	The last confirmed policy action taken on the account.
Priority	The assigned priority for the account.
Action Status	The current status of the suggested action e.g. Authorisation Required.
High Action	The most significant confirmed policy action taken on the account.
Functional Unit	The Functional Unit assigned to the account for arrears processing purposes e.g. grouping accounts together into bands based on their arrears balance.
Policy	The arrears policy under which the account is being monitored and tracked.

See related topics...

Rent arrears management overview

To override suggested actions for rent arrears accounts

To define the user profile