Feedback case merge tags
Communication merge tags library - Feedback Case
Tag Reference |
Tag Name |
Description |
Assigned To |
@(FeedbackCase.AssignedTo) |
All desired user accounts and role memberships to whom the feedback case has been assigned |
Associated Contact Details |
@(FeedbackCase.AssociatedContactDetails) |
Reveals any notes recorded for the associated contact records |
Associated Contact Type |
@(FeedbackCase.AssociatedContactType) |
The organisation, affiliation or position of each associated contact e.g. Police, Social Worker, etc. |
Attachment Description |
@(FeedbackCase.AttachmentDescription) |
An explanation of each file - a video clip, an image, an audio recording - attached to the feedback case |
Attachment File Name |
@(FeedbackCase.AttachmentFileName) |
The unique name given to each file - a video clip, an image, an audio recording - attached to the feedback case |
Attachment File Type |
@(FeedbackCase.AttachmentFileType) |
The specific file type for each attachment linked to the feedback case e.g. PDF, JPG, HTML, WAV, MP4, etc. |
Business Area |
@(FeedbackCase.BusinessArea) |
The organisational unit to which the feedback case relates |
Case Id |
@(FeedbackCase.CaseId) |
The unique reference number assigned to the feedback case |
Classification |
@(FeedbackCase.Classification) |
The record identifier for the system case i.e. Feedback |
Company |
@(FeedbackCase.Company) |
The company(s) to which the feedback case relates |
Contact Effective From Date |
@(FeedbackCase.ContactEffectiveFromDate) |
The date on which each linked contact came into effect for the feedback case |
Contact Effective To Date |
@(FeedbackCase.ContactEffectiveToDate) |
The planned date on which the link between each contact and the feedback case expires |
Contact Group Name |
@(FeedbackCase.ContactGroupName) |
The name of each contact group linked to the feedback case |
Contact Name |
@(FeedbackCase.ContactName) |
The name of each contact linked to the feedback case |
Cost Created By |
@(FeedbackCase.CostCreatedBy) |
The name of each end user who recorded a cost against the feedback case |
Cost Created Date |
@(FeedbackCase.CostCreatedDate) |
The date on which each cost was recorded against the feedback case |
Cost Details |
@(FeedbackCase.CostDetails) |
The contextual data recorded in support of each incurred cost |
Cost Type |
@(FeedbackCase.CostType) |
The classification of each cost incurred in the feedback case e.g. compensation claim, goodwill gesture, etc. |
Cost Value |
@(FeedbackCase.CostValue) |
The total value of each discrete cost incurred in the feedback case |
Created By |
@(FeedbackCase.CreatedBy) |
The name of the end user who recorded the feedback case |
Current Stage |
@(FeedbackCase.CurrentStage) |
The current progression stage of the feedback case |
Current Status |
@(FeedbackCase.CurrentStatus) |
The current overall progression status of the feedback case |
Details |
@(FeedbackCase.Details) |
The contextual information pertinent to the feedback case |
End Date |
@(FeedbackCase.EndDate) |
The date on which the feedback case was cancelled or completed |
Feedback Type |
@(FeedbackCase.FeedbackType) |
The specific type of feedback being captured within the case i.e. Compliment, Formal Complaint or Informal Complaint |
Note Creator |
@(FeedbackCase.NoteCreator) |
The name of each end user who appended a note to the feedback case |
Note Date |
@(FeedbackCase.NoteDate) |
The date on which each individual feedback case note was created |
Note Detail |
@(FeedbackCase.NoteDetail) |
The information recorded against each individual feedback case note |
Prime Contact Name |
@(FeedbackCase.PrimeContactName) |
The name of the principal contact in the feedback case |
Stage Created By |
@(FeedbackCase.StageCreatedBy) |
The name of each end user who progressed the feedback case onto a different stage |
Stage End Date |
@(FeedbackCase.StageEndDate) |
The date on which each stage within the feedback case was cancelled or completed |
Stage SLAWarning Date |
@(FeedbackCase.StageSLAWarningDate) |
The amber warning date set for each feedback stage |
Stage Start Date |
@(FeedbackCase.StageStartDate) |
The commencement date for each stage within the feedback case |
Stage Status |
@(FeedbackCase.StageStatus) |
The current status for each stage linked to the feedback case |
Stage Target Date |
@(FeedbackCase.StageTargetDate) |
The target completion date for each stage linked to the feedback case |
Stage Type |
@(FeedbackCase.StageType) |
The full name of each stage linked to the feedback case |
Start Date |
@(FeedbackCase.StartDate) |
The commencement date of the feedback case |
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