A core set of tasks, relevant to all ASB cases derived from a specific category, may be linked as automatic tasks by virtue of their inclusion within a predefined workflow path; that way, when a new ASB case is launched, those standardised workflow tasks are created at the outset, thus establishing a consistent procedural framework for comparable case files, as well as saving time and effort.
The procedure to define the automatic task path for an ASB category is as follows:
- Navigate to Quick Menu > ASB > Configuration > Category Type. The ASB Category Type Configuration window is displayed.
- Expand an ASB type heading from the alphabetical list and select an ASB category, or enter its name into the Search category type field. By default the list is filtered to show Current category types. An alternative filter can be applied using the Select view drop-down field: Expired, Future or All
1.
- Click on Tasks. The Tasks tab is activated.
- Click on New Task Path. The Task Path window is displayed.
- Using the Companies drop-down field, multi-select all companies for which this automatic task path is relevant, or choose the All option, as required
1 2.
- Using the Task path drop-down field, select the desired workflow structure to steer the progression of all newly-created support provision cases linked to this overarching type. Custom workflow structures specific to the support provision type can be defined using the Task Path Creator toolkit - a prerequisite step covered separately in the topic To configure the workflow structure of a task path definition.
- Choose an Effective from date for this record i.e. the date on which the automatic task path came into effect for this support provision type 3.
- Choose an Effective to date if the assigned task path needs to be reviewed on a specific date or to capture a change of circumstances; a blank field means the inherent workflow structure will never expire.
- Click on Confirm. The latest active variant of the assigned workflow structure is displayed in the Task Paths summary table 4.
- Click on Save.
Tip
1 Where only a small number of parameter values are not required, activate the All tick box first and then deselect individual items from the full list, as required; the All tick box will be automatically removed once an item is deselected.
Note
1 The Search category type field will match against any element of the description.
2 Only those companies assigned to the ASB category will be available for selection.
3 The Effective from date defaults to the current system date and cannot be left blank.
4 Separate task path workflow structures cannot coexist for the same company across overlapping effective periods.
See related topics...
ASB category maintenance overview
To configure the workflow structure of a task path definition
To add a task to an ASB category
To add a priority to an ASB category
To create a new ASB category
