Waiting list management overview
Each local authority maintains a waiting list of people who would like to live in a social housing property within their jurisdiction, known as the Housing Register. This is a register of all those who have applied for and qualify to be considered for council or housing association properties. The local authority will also likely maintain a waiting list of people who already live in a housing association home but would like to transfer to a different housing association property, known as the Transfer Register. A waiting list is simply a subset of applicants that have been prioritised through an allocations list by virtue of their eligibility and need. The waiting list interface within Civica Cx Housing empowers end users to readily confirm an applicant's relative position on the list and therefore be able to respond efficiently and definitively to incoming queries. The time an applicant waits for a suitable property depends on how many points or awards they are allocated; the more they have the greater their chances of successfully securing a property that suits them. The choice of area, the size of property required and the number of suitable properties available will all affect waiting times; hence incoming queries can be frequent. Whilst the waiting list maintains all applicants that have satisfied the joining criteria for the allocations list, specific memberships can be accessed quickly using a combination of user-defined filters and a comprehensive search engine. The information that will likely form the detail of an enquiry is presented in a single view: waiting list position, points awarded, assigned band and rank date are all visible. In addition to an on-screen waiting list, a PDF output can also be easily generated, containing all applicants on the list, irrespective of any filter that is currently active.
Separate help articles have been created for each key aspect of waiting list management, including: